Warren — Terms of Service

Last updated: 6 July 2026 Effective date: 6 July 2026

These Terms of Service ("Terms") are a legal agreement between you and HopX Pty Ltd (ABN 50 683 525 813), trading as Warren ("Warren", "we", "us", "our"), governing your access to and use of the Warren website, deal rooms, and related services (the "Service").

By creating an account, opening or joining a deal room, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Service.

The short version (a summary, not a replacement for the Terms below)

• Warren is neutral ground for two partners to agree a deal, co-sign it, confirm deliverables, and keep a shared record. It's infrastructure — not your lawyer, your accountant, or a party to your deal.
• A co-sign and each confirmation are actions you and your partner take. Warren records them; it doesn't make agreements for you.
• A sealed record is a joint record both parties keep. That's the whole point, so you can't unilaterally delete your partner's copy.
• Co-signing rooms is free. Some features (sealed records, shareable reputation, nudges) are paid.
• Please use Warren honestly and lawfully. We provide the Service "as is" and our liability is limited as set out below.

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1. Who can use Warren

You must be at least 16 years old (18 where that's the local age of digital consent) and able to form a binding contract. If you use Warren on behalf of an organisation, you confirm you're authorised to bind that organisation, and "you" includes that organisation.

2. Your account

• You provide accurate information when you register and keep it up to date.
• You're responsible for activity under your account and for keeping your login credentials secure. Tell us promptly at hugoc@warrenship.com if you suspect unauthorised use.
• One person, one account, unless we agree otherwise. You may not share credentials or let others use your account except through Warren's intended multiplayer and invitation features.

3. What Warren is — and what it isn't

Warren is partnership infrastructure: a shared space where two parties record what they've agreed, co-sign it, confirm deliverables as they ship, and keep a durable record. Think DocuSign/Stripe-style plumbing, not an advisor.

Warren is not:

• a party to your deal. Any agreement recorded in a room is between you and your partner. Warren is neutral ground and is not a party, guarantor, escrow agent, or intermediary.
• legal, financial, tax, or professional advice. A Warren record is a lightweight record of what two people agreed and confirmed. It is not a substitute for a professionally drafted contract, and we don't warrant it is legally sufficient or enforceable for your situation. Get your own advice for anything important.
• an adjudicator. Warren records confirmations; it does not decide who is right in a dispute between partners, referee performance, or determine whether obligations were met to a legal standard.
• a payment processor for your deals. Warren does not hold, transfer, or release funds between you and your partner. Any payment obligations are settled directly between the parties.

4. Deal rooms, co-signing and confirmations

• Opening a room. You can create a room, describe the deal and deliverables, and invite a partner (including by link). Information you put in a shared room is visible to your partner — that's by design.
• Co-signing. A co-sign is a deliberate action taken by each party to indicate agreement to the terms as they then stand. Warren records who co-signed and when. You are responsible for reviewing terms before you co-sign.
• Confirmations. As deliverables ship, each party ticks them off. A confirmation records that party's acknowledgment at that time. Warren does not independently verify that work was actually performed to any standard.
• Sealing. When a deal is complete, Warren can seal a record of what was agreed and confirmed. A sealed record is jointly held by both parties. Because it's a mutual record, neither party can unilaterally alter or erase the other party's copy of the shared facts. Both parties may export their copy.
• Accuracy is on the parties. You and your partner are responsible for the accuracy and lawfulness of what you enter, co-sign, and confirm. Warren records your actions faithfully but doesn't author or vouch for the underlying facts.

5. Reputation records

• Every sealed deal contributes to your private track record, visible only to you unless you choose otherwise.
• A shareable reputation profile is an optional paid feature. If you enable it, you're responsible for the fact that you're publishing information about your track record. You can disable future sharing at any time, but people who already saw or exported a profile may retain what they received.
• You must not fabricate deals, co-signs, or confirmations to inflate a reputation record. Doing so is a material breach of these Terms.

6. Acceptable use

You agree not to:

• use Warren for anything unlawful, fraudulent, deceptive, or harmful;
• enter content you don't have the right to enter, or that infringes someone's rights;
• upload sensitive personal information, or others' personal information without a proper basis;
• misrepresent your identity or your relationship to a partner or organisation;
• create fake rooms, deals, or confirmations, or manipulate the reputation system;
• attempt to access accounts, rooms, or data that aren't yours;
• probe, scan, or breach security, or circumvent usage or fair-use limits;
• scrape, harvest, or bulk-extract data except through features we provide;
• interfere with, overload, or disrupt the Service or its infrastructure; or
• resell, sublicense, or commercially exploit the Service except as expressly permitted.

We may investigate suspected breaches and take appropriate action, including suspending or terminating access.

7. Fair use of AI features

Warren uses AI to extract deal details, generate nudges and updates, and summarise records. To keep the free tier sustainable, we may apply reasonable, generally invisible fair-use limits (for example, queuing AI processing for accounts opening an unusually high number of rooms). We won't use these limits to undermine the core promise that co-signing is free.

AI-generated outputs (like extracted deliverables or summaries) are assistance, not guarantees. Review them before relying on them.

8. Plans, pricing and payment

• Free tier. Opening rooms, inviting partners, and co-signing are free. Where a room includes one paid ("Pro") member, paid features may apply to that whole room, as described on our pricing page.
• Paid plans. Paid features (such as sealed verified records, shareable reputation profiles, auto-nudges, export, history and search) require a subscription. Current prices are on our pricing page and may be shown in Australian dollars.
• Billing. Subscriptions renew automatically each billing period until cancelled. You authorise us and our payment processor to charge your payment method for applicable fees and taxes.
• Taxes. Prices may exclude GST or other taxes, which we'll add where required.
• Changes. We may change prices or plan features. For existing paid subscriptions, we'll give reasonable notice before a change takes effect, and it will apply from your next billing period.
• Cancellation. You can cancel at any time; cancellation takes effect at the end of your current billing period, and you keep paid features until then.
• Refunds. Except where required by law (including the Australian Consumer Law), fees are non-refundable. Nothing in these Terms excludes rights you have under the Australian Consumer Law (see Section 13).

9. Intellectual property

• Our IP. The Service, including its software, design, branding, and content we create, is owned by HopX Pty Ltd or our licensors and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. We reserve all rights not expressly granted.
• Your content. You retain ownership of the content you put into deal rooms ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and (via our sub-processors, including AI providers) process Your Content solely to provide and improve the Service and as described in the Privacy Policy.
• Shared and sealed content. You acknowledge that content in a shared room is licensed, in effect, to be shared with your partner, and that sealed records are jointly held. Ending your account does not withdraw your partner's rights in the mutual record.
• Feedback. If you send us feedback or suggestions, we may use them without obligation to you.

10. Third-party services

The Service relies on third parties (hosting, AI/model providers, email, analytics, and payments). Your use may also be subject to those providers' terms where relevant. We're not responsible for third-party services we don't control, though we choose our providers with care and bind them to appropriate obligations (see our Data & Compliance statement).

11. Suspension and termination

• By you. You can stop using Warren and close your account at any time.
• By us. We may suspend or terminate your access if you breach these Terms, if required by law, to protect the Service or other users, or if providing the Service to you becomes unviable. Where practical and lawful, we'll give notice.
• Effect. On termination, your licence to use the Service ends. Sections that by their nature should survive (including Sections 3, 9, 12, 13, 14, 15, 16 and 17) survive termination. Because sealed records are jointly held, closing your account does not delete your partner's copy of shared records — see the Privacy Policy for what we can and can't remove.

12. Disclaimers

To the maximum extent permitted by law, and subject to Section 13:

• the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, non-infringement, or that the Service will be uninterrupted, error-free, or secure;
• we don't warrant that any record created in Warren is legally binding, enforceable, complete, or sufficient for your purposes; and
• we're not responsible for the acts, omissions, performance, or trustworthiness of any deal partner. Warren is neutral ground and does not vouch for the parties or guarantee any outcome.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL), or any other law that cannot lawfully be excluded. Where our goods or services come with guarantees that can't be excluded under the ACL, and where permitted, our liability for breach of such a guarantee is limited to (at our option) re-supplying the services or paying the cost of having them re-supplied.

14. Limitation of liability

To the maximum extent permitted by law, and subject to Section 13:

• neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Service or these Terms; and
• our total aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of (a) the total fees you paid us in the 12 months before the event giving rise to the liability, or (b) AUD $100.

These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose.

15. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless HopX Pty Ltd and its officers and personnel from claims, losses, and reasonable costs (including legal costs) arising from your breach of these Terms, your misuse of the Service, Your Content, or your dealings with a deal partner.

16. Changes to the Service and these Terms

We may modify the Service or these Terms. If we make material changes to the Terms, we'll update the "Last updated" date and give reasonable notice (by email or in-product). Changes apply prospectively; continuing to use the Service after they take effect means you accept them. If you don't accept a change, stop using the Service and close your account.

17. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that place. Before starting formal proceedings, both parties agree to try in good faith to resolve any dispute by contacting each other first (you can reach us at hugoc@warrenship.com). This clause doesn't stop either party from seeking urgent injunctive relief.

18. General

• Entire agreement. These Terms and the documents they reference are the entire agreement between you and us about the Service.
• Severability. If any provision is found unenforceable, the rest remain in effect.
• No waiver. Not enforcing a right isn't a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Notices. We'll send notices to your account email; you can reach us at hugoc@warrenship.com.

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This document is provided for general information and does not constitute legal advice. HopX Pty Ltd should have these Terms reviewed by a qualified Australian legal practitioner before publication, and details in square brackets confirmed.